| About the Series | v |
| About the Book | vi |
| About the Author | vi |
| Chapter 1 | Why do we need this book? | 1 |
| Chapter 2 | Meeting for a reason | 6 |
| What am I doing here? | 7 |
| Why meetings fail | 8 |
| Do you really need a meeting? | 10 |
| Chapter 3 | Preparing for a meeting | 14 |
| Before you meet | 14 |
| The agenda | 15 |
| Using collateral materials | 20 |
| How will you run the meeting? | 22 |
| How big should the meeting be? | 24 |
| Chapter 4 | The administrator and participants | 29 |
| If you are the administrator or secretary | 29 |
| If you are a participant | 31 |
| Chapter 5 | Chairing a meeting | 33 |
| Chairing the meeting | 33 |
| Four steps for presenting agenda items | 36 |
| The behavioural aspects of a meeting | 38 |
| Communication and leadership styles in meetings | 46 |
| Chapter 6 | Contributing as a participant | 50 |
| Participating as a member | 50 |
| Speaking in meetings | 51 |
| Judging the moment to speak | 52 |
| Participants can help a meeting along | 53 |
| Chapter 7 | Difficult people and situations | 56 |
| Seating arrangements | 57 |
| Dealing with problem people | 57 |
| Dealing with problem situations | 64 |
| Your conflict resolution style | 65 |
| Decision making at meetings can go wrong | 68 |
| Other horrors | 72 |
| Chapter 8 | Communication, assertiveness and non-verbal skills | 74 |
| Communication skills | 74 |
| Assertiveness | 77 |
| Non-verbal communication | 83 |
| Persuasive communication | 86 |
| Chapter 9 | Making a presentation | 90 |
| Preparing your presentation | 91 |
| Organising your material | 91 |
| Opening and closing | 92 |
| Using audio-visual aids | 94 |
| Answering questions | 97 |
| Chapter 10 | Some different meetings and how to run them | 99 |
| Team, task or committee meetings | 99 |
| Big meetings | 102 |
| Problem-solving meetings | 105 |
| Consultative meetings | 107 |
| Mealtime meetings--mixing meetings with pleasure | 108 |
| Electronic meetings and conference calls | 109 |
| Multicultural meetings | 110 |
| Chapter 11 | Taking minutes | 112 |
| Listening | 112 |
| Note-taking | 113 |
| Chapter 12 | The wrap-up | 116 |
| Wrapping up proceedings | 116 |
| Expressing appreciation | 117 |
| Chapter 13 | Writing it all up and getting action | 118 |
| The purpose of the minutes | 118 |
| The administrator's role | 119 |
| Constructing a minute | 120 |
| Distributing the minutes | 123 |
| Getting action | 124 |
| The participant after the meeting | 124 |
| Chapter 14 | Auditing your meetings | 127 |
| The meeting audit questionnaire | 128 |
| An external auditor | 131 |
| Chapter 15 | Finale | 132 |
| Chapter 16 | Strategies, tools and activities | 133 |
| Preparing for a meeting | 134 |
| During the meeting | 141 |
| Using collateral materials | 146 |
| Communication skills | 147 |
| Making a presentation | 150 |
| Producing the minutes | 151 |
| Evaluating meetings | 152 |
| Further References | 160 |
| Index | 161 |
Format: Paperback, 128 pages
