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"Words have a longer life than deeds."
- Pindar
(518 BC - 438 BC),
Nemean Odes
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| | 50 Powerful Ideas You Can Use to Keep Your Customers
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| | by Paul R. Timm
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ZIN Product Number: 10445671
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| | | |  | | | Product Details
 Format: Paperback, 3rd ed., 160 pages
Edition: 3RD
Publisher: Career Press, Incorporated
ISBN: 1564145999
Release Date: Jan 3, 1996
| |  | | | From The Publisher
Since publishing the first edition of this classic that has sold over 250,000 copies, the challenges of keeping customers-or creating customer loyalty-has become even more urgent. Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. Turned-off customers produce devastating ripple effects that quickly drag companies into a morass of mediocrity, while organizations that creatively apply a constant flow of small, customer-centered innovations see consistent and persistent strengthening of their customer base. This book will get all managers and employees thinking about the little things that can make all the difference. If everyone in an organization improves awareness of the simple yet powerful ideas in this volume, the company can and will see dramatic improvements in service and customer loyalty. The impact on the bottom line will be dramatic.
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| | | | | | Keywords
Customer services, Management, Consumer satisfaction, Supervision of employees, Development - Business Development, Business / Economics / Finance, Business & Economics, Customer Service, Entrepreneurship
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