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"The most enviable writers are those who, quite often unanalytically and unconsciously, have realized that there are different facets to their nature and are able to live and work with now one, now another, in the ascendant."
- Dorothea Brande
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ZIN Product Number: 10241710
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| | | |  | | | Product Details
 Format: Textbook Paperback, 1st ed., 4
Edition: SPIRAL
Publisher: Delmar Learning
ISBN: 0766820475
Release Date: Jan 12, 2000
| |  | | | Annotation
When a patient calls a medical provider with questions or to report symptoms, a nurse experienced in telephone triage will likely take the call. The goals of the triage nurse are to gain the confidence of the patient, relieve anxiety, obtain relevant information about the symptoms, assess the information, and determine the level of medical intervention needed. The triage nurse is an experienced practitioner with excellent communication and interpersonal skills. This reference offers an overview of telephone triage, identifies liability and risk issues, describes the protocol or guideline structure, discusses a typical model (flow chart) of a triage call, and provides specific protocols by which the nurse obtains information leading to an assessment. A new telephone triage nurse can benefit from the information provided in this reference.
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| | | |  | | | | Ch. 1 | Introduction | | | Development of Telephone Triage in Primary Care | 1 | | Definition of Triage | 2 | | Assessments of Health Care Delivery | 3 | | Ch. 2 | Protocol Dynamics | | | Functions of Protocols | 5 | | Documentation | 6 | | High-Risk Populations | 9 | | Standards of Nursing Practice | 10 | | Risk Management Issues | 11 | | Reportables | 13 | | Ch. 3 | How to Use This Book | | | Protocols | 15 | | Selecting the Appropriate Type of Question | 16 | | Ch. 4 | Telephone Triage Assessment | | | Example | 19 | | Assessing Female Callers | 24 | | Pediatric Assessments | 25 | | Geriatric Assessments | 26 | | Ch. 5 | Reference Guides to Protocol Symptoms by Body System | | | Cardiovascular System | 29 | | Eye, Ear, Nose, and Throat | 30 | | Gastrointestinal System | 31 | | Genital/Urinary System | 32 | | Immune System | 33 | | Musculoskeletal System | 33 | | Neurological System | 34 | | Miscellaneous | 36 | | Ch. 6 | Adult Protocols | | | Abdominal Problems | 40 | | Abrasions | 42 | | Acne | 44 | | Alcohol Abuse | 46 | | Allergic Reaction | 49 | | Anxiety/Stress | 51 | | Arm Problems | 53 | | Back Problems | 56 | | Bites, Animal and Human | 59 | | Bites, Ant/Fire Ant | 62 | | Bites, General | 64 | | Bites, Marine | 67 | | Bites, Snake | 70 | | Bites, Spider/Scorpion | 73 | | Bites, Tick | 76 | | Breast Problems | 79 | | Breathing Problems | 82 | | Bruise | 85 | | Burns | 87 | | Chest Pain | 92 | | Choking | 95 | | Cold Exposure | 97 | | Coma | 100 | | Constipation | 102 | | Contact Lens Problems | 104 | | Cough | 106 | | Dental Problems | 108 | | Depression | 110 | | Diarrhea | 113 | | Dizziness/Fainting | 116 | | Domestic Violence | 118 | | Ear Problems | 121 | | Edema, Extremity | 123 | | Elder Abuse | 125 | | Electric Shock | 128 | | Extremity Injury | 130 | | Eye Problems | 133 | | Facial Problems | 136 | | Fever | 138 | | Flank Pain | 140 | | Foot/Ankle Problems | 142 | | Foreign Body in Orifice | 145 | | Foreign Body, Swallowed | 147 | | Gas | 149 | | Genital/Perineal Problems | 151 | | Hair Loss | 153 | | Hand/Wrist Problems | 155 | | Hay Fever Symptoms | 158 | | Headache | 160 | | Head Congestion | 163 | | Head Injury | 165 | | Heartbeat Irregularities | 168 | | Heartburn | 170 | | Heat Reaction | 172 | | Hiccoughs | 174 | | Immunization Reaction | 176 | | Itching, without Rash | 178 | | Jaundice | 180 | | Laceration | 182 | | Leg Problems | 185 | | Lethargy | 188 | | Lice, Suspected | 190 | | Lump | 192 | | Menstrual Problems | 194 | | Mouth Problems | 197 | | Nausea | 200 | | Neck Problems | 202 | | Neurological Deficit | 204 | | No Guideline | 207 | | Nosebleed | 208 | | Penile Problems | 210 | | Postoperative Problems | 213 | | Puncture Wound | 215 | | Rash | 218 | | Scalp Problems | 221 | | Seizures | 223 | | Sore Throat | 226 | | Trauma, Finger/Toe | 228 | | Trauma, Major | 230 | | Urinary Tract Problems | 232 | | Vaginal Bleeding | 234 | | Vaginal Problems | 236 | | Visual Changes | 238 | | Vomiting | 240 | | Weight Loss | 242 | | Would Problems | 244 | | Ch. 7 | Pediatric Protocols | | | Abdominal Problems, 2 Years to Puberty | 249 | | Abdominal Problems, Puberty | 252 | | Breathing Problems, Neorn to 6 Weeks | 255 | | Breathing Problems, 7 Weeks to 17 Years | 258 | | Burns, Newborn to 12 Years | 261 | | Child Abuse/Neglect | 265 | | Child Sexual Abuse | 268 | | Circumcision Problems, Newborn | 271 | | Circumcision Problems | 273 | | Constipation, Newborn to 12 Months | 275 | | Constipation | 278 | | Cough/Congestion, Newborn to 5 Years | 280 | | Crying Baby, Newborn to 3 Months | 283 | | Crying Baby, 4 to 24 Months | 285 | | Diaper Rash, Newborn to 6 Weeks | 287 | | Diaper Rash | 289 | | Diarrhea, Newborn to 12 Months | 291 | | Diarrhea, 13 Months to 12 Years | 294 | | Ear Problems, Newborn to 12 Years | 296 | | Eye Problems, Newborn to 6 Weeks | 299 | | Fever, Newborn to 3 Months | 301 | | Fever, 4 Months to 4 Years | 303 | | Fever, 5 Years to 17 Years | 306 | | Head Congestion, Newborn to 1 Year | 309 | | Head Injury, Newborn to 17 Years | 312 | | Headache, 2 to 17 Years | 315 | | Hernia - Suspected, Newborn to 6 Weeks | 318 | | Hiccoughs, Newborn to 6 Weeks | 320 | | Hiccoughs, 7 Weeks to 17 Years | 322 | | Immunization Reaction, Newborn to 6 Weeks | 324 | | Jaundice, Newborn to 30 Days | 326 | | Lethargy, Newborn to 6 Weeks | 328 | | Mouth Problems, Newborn to 6 Weeks | 330 | | Mouth Problems, 7 Weeks to 12 Years | 332 | | Penile Problems, Newborn to 6 Weeks | 335 | | Rash, Newborn to 6 Weeks | 337 | | Rash, 7 Weeks to 12 Years | 340 | | Scalp Problems, Newborn to 6 Weeks | 343 | | Seizures, Newborn to 6 Years | 345 | | Seizures, 7 Years and Older | 348 | | Skin Problems, Newborn to 6 Weeks | 351 | | Teething | 354 | | Umbilical Cord Problems | 356 | | Urinary Tract Problems, Newborn to 6 Weeks | 358 | | Urinary Tract Problems, 7 Weeks to 12 Years | 360 | | Vaginal Problems, Newborn to 6 Weeks | 362 | | Vomiting, Newborn to 6 Weeks | 364 | | Vomiting, 7 Weeks and Older | 367 | | Wheezing, Newborn to 17 Years | 370 | | App. A | Formulary: Over-the-Counter Medications | 373 | | App. B | Health Hot Lines | 403 | | App. C | Resources for Telephone Triage | 405 | | App. D: Bibliography | 407 | | Index | 409 |
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| | | | | | Keywords
Telephone, Emergency nursing, Triage (Medicine), Telephone in medicine, Remote Consultation, Medical, Medical / Nursing, Nursing - Assessment & Diagnosis, Nursing - Critical & Intensive care, Nursing - Nurse & Patient, Nursing - General
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