Organization and Management Problem Solving - ISBN: 0761919155


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		"There is nothing to write about, you say. Well then, write and let me know just this - that there is nothing to write about; or tell me in the good old style if you are well. That's right. I am quite well." - Pliny the Younger (61 AD - 112 AD), Letters

	Organization and Management Problem Solving
	by James T. Ziegenfuss

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Product Details

Format: Hardcover, 256 pages

Publisher: SAGE Publications

ISBN: 0761919155

Release Date: Jan 11, 2001

In Brief
This text for consultants, academics, and managers describes the application of organization theory and systems thinking in teaching and practice. Using composites of various case studies as examples, Ziegenfuss (management, Pennsylvania State U.) illustrates the solution of technical and structural problems of organization and management as well as those involving psychosocial, managerial, and cultural systems.

Annotation © Book News, Inc., Portland, OR

From The Publisher
Based on a broad range of case studies, Organization and Management Problem Solving is an insightful text designed to improve the application of organization theory and systems thinking in teaching and practice. This book illustrates the five key themes in the nature of organization and management—technical, structural, psychosocial, managerial, and cultural—through the analysis of measured incidents tested by students.

A clear theoretical framework supports the case studies, allowing the text to have practical relevance to contemporary settings and to be recognized as a model for describing, analyzing, and responding to organization and management problems. The model integrates the thinking of many writers on organization and problem solving including Ackoff, Blake, and Mouton; Schein, Kast, and Rosenweign; and Mitroff and Lippitt. The approach eliminates causal conditions and emphasizes responsive problem solving. Theory is applied and expanded as needed to a broader social context, engaging the reader in a thorough understanding of the nature and development of organization theory and problem solving.

This book is relevant to consultants, academics, and professional managers in a number of settings (academic, military, business organizations, and research institutes) and disciplines (including development and change, management, human resources, social psychology, communication, sociology, and psychology).

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	Preface and Acknowledgments	ix
1.	Organizational Systems Thinking and Problem Solving	1
	Needs for Problem Solving and Consulting	6
	The Nature of Problems	7
	Organizational and Sociotechnical Systems Concepts	9
	Organizational Systems and Development Processes	21
	Stakeholders	24
	Action Research and Organizational Development	25
	Problem Solving and Consultation Phases, Interventions, and Engagement Question	27
	Problem Solving Actions: Philosophy and Style of Interventions	31
	Problem Solvers: Consultant Types and Roles	33
	Consultant Skills and Competencies	43
	Problem-Solving Outcomes	46
	Analyzing Engagements: The Case Report	48
2.	Solving Product and Technical Problems	51
Case 2.1	The Hospital Laboratory Feasibility Case	54
Case 2.2	Displaced Workers	61
Case 2.3	Library Use	85
Case 2.4	Computers in High School: Oakton School District	95
Case 2.5	Westside Hospital: Services Distribution	98
Case 2.6	The Ford/Firestone Problem	99
3.	Solving Structural Problems	101
Case 3.1	Sanitation Service: Sanicorp Compensation Case	104
Case 3.2	University Reorganization	111
Case 3.3	Matrix Design: Church and Community Services	127
Case 3.4	A High School Merger in a Suburban School System	144
Case 3.5	Southwest Airlines Expands	152
4.	Solving Psychosocial System Problems	155
Case 4.1	Fedstate Medical Center Morale Study	157
Case 4.2	Communication at the Airline Owners Association	165
Case 4.3	Intergroup Conflict: National Pharmaceuticals	170
Case 4.4	The Bad Bank Board Director at Community Bank	171
Case 4.5	An Engineering Department's Problem	172
Case 4.6	Marriott and the Start-up Hotel	181
5.	Solving Managerial System Problems	183
Case 5.1	Medical Department Strategic Planning	186
Case 5.2	Labor-Management Needs Assessment	195
Case 5.3	Clinic Merger Case	220
Case 5.4	Branches for Citibank	251
Case 5.5	Motorcars and Leadership Development	252
Case 5.6	Charter Schools: Organization and Management Development	253
6.	Solving Cultural System Problems	263
Case 6.1	The Softball Game	267
Case 6.2	Applied Research Labs	270
Case 6.3	Innovation in the Culture at AutoPoint	278
Case 6.4	Culture Clash Undercuts Merger	285
Case 6.5	Diversity in the Corporate Culture: Office Logistics and Supply	291
Case 6.6	Cultural Ethics and Values in a Nonprofit	292
	References	295
	Index	305
	About the Author	310

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Keywords
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