| About the Author | |
| Preface | |
| Pt. 1 | Managing for Quality - An Introduction to Publications Project Management | 1 |
| Ch. 1 | Managing for Quality - A Process Model | 7 |
| Ch. 2 | A Model of the Publications-Development Life Cycle | 25 |
| Ch. 3 | A Process-Maturity Model for Publications Organizations | 44 |
| Ch. 4 | The Roles of the Project Manager | 75 |
| Pt. 2 | Starting the Project - The Information-Planning Phase | 79 |
| Ch. 5 | Starting Projects on Time | 85 |
| Ch. 6 | Defining the Need for Information | 100 |
| Ch. 7 | Creating the Information Plan | 106 |
| Ch. 8 | Creating the Project Plan | 145 |
| Ch. 9 | Managing the Phase 1 Review Process | 210 |
| Pt. 3 | Establishing the Specifics - The Content-Specification Phase | 217 |
| Ch. 10 | Creating the Content Specifications | 223 |
| Ch. 11 | Revising the Project Plan | 257 |
| Ch. 12 | Creating a Tracking System | 282 |
| Ch. 13 | Creating Project Standards | 302 |
| Ch. 14 | Conducting the Content-Specification Reviews | 309 |
| Pt. 4 | Keeping the Project Running - The Implementation Phase | 317 |
| Ch. 15 | Managing Phase 3: Implementation Activities | 323 |
| Ch. 16 | Keeping the Project Operating Smoothly | 341 |
| Ch. 17 | Tracking Progress | 384 |
| Ch. 18 | Managing Change | 397 |
| Ch. 19 | Developing Prototypes | 427 |
| Ch. 20 | Introducing Usability Assessment | 438 |
| Ch. 21 | Anticipating Changes in the Development Life Cycle | 455 |
| Pt. 5 | Managing the Production Phase | 463 |
| Ch. 22 | Managing Production Activities | 467 |
| Ch. 23 | Managing Indexing | 488 |
| Ch. 24 | Scheduling Copyediting | 494 |
| Ch. 25 | Managing the Translation and Localization Process | 497 |
| Pt. 6 | Ending the Project - The Evaluation Phase | 505 |
| Ch. 26 | Evaluating the Publications Project | 511 |
| Ch. 27 | Evaluating the Publications Process | 528 |
| Ch. 28 | Evaluating the Publications Team | 545 |
| Ch. 29 | Preparing for the Project's Future | 563 |
| Appendix A Information-Plan Template | 571 |
| Appendix B Audience-Analysis Checklist | 577 |
| Appendix C Environment-Analysis Checklist | 580 |
| Appendix D Content-Specifications Template | 581 |
| Appendix E Project Wrap-Up Report | 586 |
| Bibliography | 591 |
| Index | 601 |
Format: Paperback, 629 pages
