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"Poetry should please by a fine excess and not by singularity. It should strike the reader as a wording of his own highest thoughts, and appear almost as a remembrance."
- John Keats
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| | Customer Service:
Career Success through Customer Satisfaction 2ND
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| | by Paul R. Timm
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ZIN Product Number: 10673123
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| | | |  | | | Product Details
 Format: Textbook Paperback, 2nd ed., 223 pages
Edition: 2ND
Publisher: Prentice Hall Professional Technical Reference
ISBN: 0130859591
Release Date: Jan 3, 1996
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| | | |  | | | 1. Fostering Positive Attitudes.
2. Recognize and Deal with Customer Turnoffs.
3. Deal with Dissatisfied Customers.
4. Exceed Customer Expectations.
5. Use Behaviors That Win Customer Loyalty.
6. Get Others to Give Great Service.
7. Apply Winning Telephone, E-mail, and Website Techniques.
8. Use Written Messages.
9. Understanding the One-to-One Customer Future.
Appendix: How to Lead or Participate in an E-Plus Idea-Generating Meeting.
Index.
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| | | | | | Keywords
Customer services, Consumer satisfaction, Customer relations, Success in business, Customer Service, Business / Economics / Finance, Business & Economics, Education, Success in business, Customer services, Customer relations, Consumer satisfaction
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