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"Yes, there is a Nirvanah; it is leading your sheep to a green pasture, and in putting your child to sleep, and in writing the last line of your poem."
- Kahlil Gibran
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ZIN Product Number: 10021663
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| | | |  | | | Product Details
 Format: Textbook Paperback, 2nd ed., 1
Edition: Older Edition
Publisher: Prentice Hall Professional Technical Reference
ISBN: 0130826650
Release Date: Jan 12, 1995
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| | | |  | | | | Preface | | | Acknowledgments | | | Ch. 1 | What Is Customer Service? | 1 | | Ch. 2 | Challenges of Customer Service | 13 | | Ch. 3 | Problem Solving | 23 | | Ch. 4 | Strategy and Formulation of a Plan for Success | 43 | | Ch. 5 | Empowerment | 51 | | Ch. 6 | Communications in Customer Service | 59 | | Ch. 7 | Coping with Challenging Customers | 71 | | Ch. 8 | Motivation | 83 | | Ch. 9 | Leadership in Customer Service | 97 | | Ch. 10 | Customer Retention and Measurement of Satisfaction | 109 | | Ch. 11 | Excellence in Customer Service | 121 | | Glossary | 125 | | Sources of Other Information | 129 | | Index | 131 |
| |  | | | Find similiar books in these subject areas:
All Topics > Business & Investing > General
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Customer services, Customer relations, Customer services, Customer Service, Business / Economics / Finance, Business & Economics, Management - General
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