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"There are scores of thousands of human insects who are ready at a moment's notice to reveal the will of God on every possible subject."
- George Bernard Shaw
(1856 - 1950)
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ZIN Product Number: 10002703
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| | | |  | | | Product Details
 Format: Hardcover, 214 pages
Publisher: Simon & Schuster
ISBN: 0029184673
Release Date: Jan 8, 1991
| |  | | | From The Publisher
Going far beyond previous empirical work, John Kotter and James Heskett provide the first comprehensive critical analysis of how the "culture" of a corporation powerfully influences its economic performance, for better or for worse. Through painstaking research at such firms as Hewlett-Packard, Xerox, ICI, Nissan, and First Chicago, as well as a quantitative study of the relationship between culture and performance in more than 200 companies, the authors describe how shared values and unwritten rules can profoundly enhance economic success or, conversely, lead to failure to adapt to changing markets and environments. With penetrating insight, Kotter and Heskett trace the roots of both healthy and unhealthy cultures, demonstrating how easily the latter emerge, especially in firms which have experienced much past success. Challenging the widely held belief that "strong" corporate cultures create excellent business performance, Kotter and Heskett show that while many shared values and institutionalized practices can promote good performances in some instances, those cultures can also be characterized by arrogance, inward focus, and bureaucracy--features that undermine an organization's ability to adapt to change. They also show that even "contextually or strategically appropriate" cultures--ones that fit a firm's strategy and business context--will not promote excellent performance over long periods of time unless they facilitate the adoption of strategies and practices that continuously respond to changing markets and new competitive environments. Fundamental to the process of reversing unhealthy cultures and making them more adaptive, the authors assert, is effective leadership. At the heart of this groundbreaking book, Kotter and Heskett describe how executives in ten corporations established new visions, aligned and motivated their managers to provide leadership to serve their customers, employees, and stockholders, and thus created more externally focused and
| | | | Annotation
The authors of this comprehensive and critical analysis of corporate "culture"--the shared beliefs, attitudes, and practices of its managers and employees--show how the unwritten rules of a company can profoundly enhance economic performance or, conversely, lead to failure to adapt to changing markets and environments. Line drawings.
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| | | |  | | | | Preface | | | I | Introduction | | | 1 | The Power of Culture | 3 | | II | The Performance Question: What Kind of Corporate Cultures Enhance Long-Term Economic Performance? | | | 2 | Strong Cultures | 15 | | 3 | Strategically Appropriate Cultures | 28 | | 4 | Adaptive Cultures | 44 | | 5 | The Case of Hewlett-Packard | 58 | | 6 | The Nature of Low-Performance Cultures | 68 | | III | The Change Question: How Can Corporate Cultures Be Purposefully Changed to Make Them More Performance Enhancing? | | | 7 | People Who Create Successful Change | 83 | | 8 | Leaders in Action | 94 | | 9 | The Case of ICI | 107 | | 10 | The Case of Nissan | 123 | | IV | Summary and Conclusions | | | 11 | On the Role of Top Management | 141 | | Appendix | 153 | | Notes | 185 | | Bibliography | 199 | | Index | 205 |
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| | | | | | Keywords
Corporate culture, Organizational effectiveness, Performance, Corporations, Management, Business / Economics / Finance, Business & Economics, Management - General, Corporate & Business History - General, Entrepreneurship, Corporate culture, Organizational effectiveness, Performance
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