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"It's not that some people have willpower and some don't. It's that some people are ready to change and others are not."
- James Gordon,
M.D.
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ZIN Product Number: 10001714
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| | | |  | | | Product Details
 Format: Paperback, 352 pages
Publisher: Alpha Books
ISBN: 0028619536
Release Date: Jan 9, 1997
| |  | | | From The Publisher
Great customer service can be a powerful competitive weapon for any business. And this Idiot s Guide shows any business person how to develop dynamite customer service programs that really work. Chapters include how to train service personnel, handle complaints, create a service culture in any sized company, and develop service strategies that bring out the best in the business. Don Blohowiak and Ron Karr are consultants in management, customer service, and sales training. Mr. Blohowiak lives in Lawrenceville, New Jersey, and Mr. Karr lives in Ft. Lee, New Jersey.
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| | | | | | Keywords
Customer relations, Customer services, Customer service, Business / Economics / Finance, Business & Economics, Marketing - General, Customer services, Customer relations
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